Return and refund policy
Return requests are reviewed based on order status, product condition, and supporting evidence. Submit the request promptly through your account so it can be checked accurately.
Updated July 19, 2026Official informationPublished on temushopping.store
Safe supportNo password or off-platform transfer requests
Direct supportTalk to the responsible team through your account
Requests we can review
- An item differs materially from its listing or order.
- An item arrives damaged, incomplete, or unusable.
- A shipment is confirmed lost or cannot be completed.
Information to provide
- The order and affected item reference.
- Photos or video showing the actual condition.
- A concise description and preferred resolution.
Refund method
Approved refunds may be returned to the balance or a method appropriate to the original transaction. Posting time depends on the payment channel and reconciliation process.